DATA PROTECTION NOTICE

 This Data Protection Notice (“Notice”) describes how International Parts Business (PIB) Pte Ltd (“we”, “us”, or “our”) collects, uses, discloses, and processes the personal data of our customers in accordance with the Singapore Personal Data Protection Act (PDPA).

This Notice applies to all personal data in our possession or under our control, including personal data that third-party organisations, engaged by us, may collect, use, disclose, or process for our purposes.

 

1. Your Personal Data

In this Privacy Policy, “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide to us include (depending on the nature of your interaction with us):

  • Personal Details: Your full name,  number, mobile number(s), mailing address, email address and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;

  • Information related to your use of our website and services, such as your IP address, cookies, subscription and membership details, but only where this information can be used to identify you personally;

  • Background and Financial Information: Your payment information (e.g., bank account or credit card details), and credit history.

We also collect any other information you choose to provide to us voluntarily through forms, applications, or other interactions.

 

2. Collection, Use and Disclosure of Personal Data

Collection 

We collect your Personal Data in the following ways:

  • Directly from you, when you voluntarily provide it to us. For example, when you make a purchase, submit a form, create an account, or contact our customer service team.

  • Automatically, when you interact with our websites or use our services.

  • From third parties, such as business partners who refer you to our services, when you have consented to such sharing. 

The above activities occur in various situations, including when you:

  • Purchase or engage our products or services.

  • Submit forms or applications to us.

  • Register for, use, or create an account on our websites.

  • Interact with our customer service team.

  • Respond/ Subscribe to our marketing communications or efforts.

  • Are referred to us by a business partner or other third party.

  • Provide your personal data to us for any other reason.

Use

We collect and use your Personal Data for the purposes specified in this Notice and to operate our business effectively. We will not use your data for purposes other than those we have communicated to you, unless required or permitted by law.

Your data is primarily used for the following purposes:

  • Service Delivery: To provide, administer, and deliver the goods and services you have requested, and to fulfill our obligations to you.

  • Customer Support: To verify your identity, manage your account, handle your inquiries, and address your feedback and requests.

  • Relationship Management: To manage your account and your relationship with us.

  • Financial Processing: To process payments, administer billing, and assess creditworthiness for financing options.

  • Marketing & Promotions: To send you marketing communications, promotional offers, and information about our services, events, and membership rewards, where you have given your explicit consent.

  • Legal & Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, and to assist law enforcement and government authorities where required.

  • Third-Party Service Provision: To share your data with trusted third-party partners, only when necessary, to facilitate services you have requested. This includes:

  • Providing extended membership benefits and privileges.

  • Arranging insurance and financing quotes related to your vehicle.

  • Facilitating vehicle purchase, sale, or decommissioning services.

  • Enabling services like roadside assistance and other member perks.

  • General Business Purposes: For any other purpose for which you have provided your information, or as permitted under the PDPA.

  • We only share your data with these third parties when it is necessary to provide the services you have requested or for other legitimate business purposes.

Disclosure

We will only disclose your Personal Data to third parties, including our panel of entities, under the following circumstances and for the purposes outlined in this Notice:

  • Service Providers and Business Partners: We disclose your information to panel of entities, trusted third-party vendors, agents, and business partners who assist us in operating our business and providing services to you. These entities are contractually obligated to use your data only for the specific purposes we have engaged them for (e.g., payment processing, customer relationship management, delivery of goods and services, quotes purpose and providing member benefits) and to protect it in accordance with applicable data protection laws.

  • Governmental and Regulatory Authorities: We may disclose your data when required to do so by law, to comply with a legal obligation, regulation, subpoena, court order, or other lawful request from a public or government authority, including for law enforcement purposes.

  • Other Legitimate Purposes: We may also disclose your information where necessary for purposes such as a business transfer (e.g., merger or acquisition) or to protect our rights, property, or safety, or the rights, property, and safety of our users or others.

We do not sell your Personal Data to third parties for their independent marketing purposes.

3. Withdrawal of Consent and Data Retention

3.1. Retention of Data

The purposes for collecting, using, and disclosing your Personal Data, as listed in this Notice, may continue to apply for a reasonable period after the termination or alteration of your relationship with us. This period may be necessary for purposes such as resolving disputes, enforcing our agreements, and complying with our legal and regulatory obligations.

3.2. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your Personal Data at any time. Should you decide to cancel your withdrawal of consent, you may do so by informing our Customer Service in writing via the contact details provided below:

Email:
KenNg@ibpbpl.com.sg
Phone: 9127 0455

3.3. Implications of Withdrawal

Please note that the withdrawal of your consent is subject to the following:

  • Depending on the nature of your request, we may not be able to continue providing you with our goods or services. We will notify you of this outcome in advance.

  • The withdrawal of your consent does not affect our right to continue processing your Personal Data where such processing is required or authorized under applicable law, including the PDPA.

  • It may take up to 30 working days to process your withdrawal request.

Withdrawing your consent is your right. However, it’s important to understand that this withdrawal does not affect our ability to collect, use, and disclose your personal data if we are legally permitted or required to do so under applicable laws, even without your consent.

4. Access to and Correction of Your Personal Data

4.1. Your Rights

You have the right to:

(a) request access to a copy of your Personal Data that we hold, and information about how we have used or disclosed it; and

(b) request that we correct any inaccurate or incomplete Personal Data we hold about you.

4.2. How to Make a Request

To exercise these rights, please submit a written request to our Customer Service using the contact details provided.

4.3. Process and Response

We will respond to your request as soon as possible.

If we are unable to respond within thirty (30) days, we will inform you within that timeframe of when you can expect a full response.

4.4. Exceptions

Please be aware that in certain circumstances, we may be unable to provide access to your Personal Data or fulfill a correction request, as permitted or required under the PDPA and other applicable laws. If we are unable to comply with your request, we will generally inform you of the reasons why, unless we are not legally obligated to do so.

5. PROTECTION OF PERSONAL DATA

5.1. Our Security Safeguards

We implement appropriate administrative, physical, and technical security measures designed to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These measures include, but are not limited to:

Technical Measures: Encryption of data, use of firewall and up-to-date antivirus protection, and secure cloud configurations.

Physical Measures: Securing physical access to our facilities and data storage.

Administrative Measures: Strict internal policies and training that limit access to your Personal Data on a ‘need-to-know’ basis for our employees and authorized third-party service providers.

Please note that while we strive to protect your information, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, while we are committed to implementing robust security measures, we cannot guarantee the absolute security of your Personal Data.

5.2. Ongoing Review

We continuously review and enhance our security practices to safeguard your information effectively.

6. Accuracy of Personal Data

6.1. Reliance

We rely on the Personal Data provided by you (or your authorised representative) to be accurate, current, and complete.

6.2. Your Responsibility to Update

To ensure that we have the most up-to-date information, please promptly notify us of any changes to your Personal Data (such as a change in your personal and vehicle details) by contacting our Customer Service using the details provided.

7. Data Retention

7.1. Retention Period

We will retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7.2. Disposal of Data

Once the retention period expires, we will securely delete or anonymize your Personal Data so that it can no longer be used to identify you, in accordance with our data disposal policies.

7.3. Governing Basis

Our retention practices are governed by applicable laws and our legitimate business purposes.

8. International Transfers of Personal Data

8.1. General Principle

We generally do not transfer your Personal Data to countries outside of Singapore.

8.2. Conditions for Transfer

With your express consent, and

To our trusted business partners or third-party service providers who are directly involved in delivering these services to you.

8.3. Safeguarding Your Data

When transferring your Personal Data internationally, we will take appropriate steps to ensure that it receives a standard of protection that is at least comparable to that provided under the PDPA. This is achieved through measures such as contractual agreements that impose data protection obligations on the recipients.